Refund Policy

Refund Policy

If cancellation occurs within the desired frame of time an assured refund with unstinted cooperation would be done within 7-10 days of working. The original mode of payment would be followed for a refund as well.

We acknowledge your concern regarding your privacy while using our services. The student helpline has described the privacy policy to ensure the safety of your personal information. Other notable points are as follows:

1.All user information is kept confidential within the company. These details are not disclosed to any third parties. Your personal information is used primarily for communication regarding your orders booked with us and to keep you updated with the latest developments in the scope of our service.

2. All other purposes have been listed in the previous section. We do not share your details with the experts (tutors) and vice versa.

3. It is to ensure that the privacy of clients as well as experts remains confidential. We can get you connected with an expert to enable clarifications regarding your order but we will not allow an exchange of contact details between any parties. The assignment solutions provided to you are not used for any other purpose and shall be stored on our database for a minimum period of three months.

4. Payment information related to debit/credit cards while making any transactions on our services is kept confidential.

5. We ensure 100% compliance with legal obligations and use payment gateways that are bona fide and verified by, as per the statutory laws that govern internet payments. When you make an online payment to purchase our services, we do not have access to any of your bank or card-related information that you input while processing the payment.

6. In case of any conflicts/claims regarding the order, we might have to communicate the details to our payment partners for resolving the issue. It doesn't amount to a breach of your privacy as it is a legal procedure that must be followed in case of any disagreement over the service provided.

7. While purchasing our services, you will be deemed to understand and agree to our privacy policy. All the user information is kept private and confidential within the digital premises of the company. We use it only for a variety of business purposes which help us analyze and improve the services to our legitimate interests. This includes but is not limited to:

• Information and profile management Communicating with you about the discounts, offers, and coupons on our services recessing your payment and financial information when you purchase one or more services. Providing updates on your account, our services, and changes in the company's policies
• Inviting you to register for events and seminars
• Enhancing an existing or developing a new service
• Maximizing the desired quality output of the internal teams
• Ensuring your identity is safe and preventing fraud
• Providing you with after-sales services
• Conducting surveys and taking feedback from you
• Displaying feedback and testimonials on our services along with your name after taking consent
• Offering contests such as sweepstakes and other promotions where you possibly need to register.
• If you choose to participate, you might also need to provide additional information apart from your name, email, and phone number. We will use this data to provide you with personalised services in the future.
• if you wish to opt-out from our services, newsletter, emails, notifications or would like to close your user account, please do write to us help@thestudenthelpline.com from your registered email. Our privacy policy is revised periodically at our sole discretion. We advise you to visit this page often for any updates on our policies...