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BUS2018 Research Methods

BUS2018 Research Methods Assessment brief for research proposal assignment (Semester 2) (70%) Task Your task is to produce a 2,800-word research proposal for a project that you could present to a prospective employer. In devising your research proposal, you are required to apply your knowledge of conducting research to a specific project situated in an industry, sector or organization that (1) you are keen to work in and (2) is related to a specific issue encountered in this setting. Your research proposal should further highlight (3) your awareness of the issue that the industry, sector or organization is facing and (4) how you might conduct research to better inform them of the issue. As such, the task is specifically designed to allow you to demonstrate your knowledge of how and why academically-informed research can be applied to practice in a specific industry, sector or organizational context that might play a part in your future career. The research proposal assignment is a stand-alone piece of work used to assess your learning on BUS2018 Research Methods; however, you may choose to use the proposal as a foundation for your final-year research project on Management Dissertation, Management Consultancy Project, Advanced Business Practice or Advanced Business Topics. The assignment requires you to design and plan a focused study with its scope being appropriate for a final-year undergraduate research project. You must select a topic area, review the extant research, develop a research question devise an appropriate research design and consider any ethical implications. We will cover all these issues in class over the course of the academic year. You may want to start early with your assignment and deal with the different parts as we go along, which will make it easier to compile the assignment before the deadline. The word count is 2,800 words +/-10%. Your assignment must be word processed and submitted as a Word or PDF file, following the formatting guidelines below. The assignment will be marked anonymously; please do not put your name or student number anywhere on the script. Structure You should follow this structure for your assignment: 1. Introduction This concise section sets the scene for your research project by outlining the key issue that the chosen industry, sector or organization is facing and that you seek to examine further. It should also contain your research question – what your proposed project is about. Your research question should be phrased as a question (not a statement) and you should add an explanation of why it is important and worthwhile to study it (see Lecture 6 for details). 2 2. Literature review This section explains how your proposed project relates to research that has already been done in your chosen topic area. This is important because the purpose of research is to develop new knowledge (see Lecture 5 for details). Your literature review should outline the main points of reference in a broad topic area to establish the background for your proposed project. More words should be devoted to those aspects that are directly relevant to your proposed project and that help you to justify its importance. Most studies will make only small, incremental additions to our understanding of a particular phenomenon, but it is important to show what these additions are to. The literature review will help you to justify your study beyond a specific industry, sector or organizational context. For example, well-established topics such as employee motivation or customer satisfaction may not have been studied in the specific setting that you have in mind, but it will be hard to make a contribution to the extant research. So unless you can find a novel angle on such topics, it may be best to consider something that is less well established. 3. Research methodology and methods This section explains how you seek to go about answering your research question, including research approaches and designs (Lectures 2-3) and specific methods to collect and analyse data (Lectures 8-20). The most important thing here is to ensure consistency between your research question, and the approach and methods used to answer it. For example, quantitative methods tend to be associated with questions such as ‘Is it?’, ‘Does it?’ or ‘How much?’ that can be answered through correlation of clearly defined variables. Qualitative methods tend to be concerned with ‘what’, ‘how’ and ‘why’ questions that require more differentiated answers. We have no preference for any particular method as long as it is low risk (see Lecture 7 for details). There is no expectation that you generate your own data through questionnaires, interviews, observations etc. It is perfectly acceptable to use secondary data (such as existing statistical datasets) or naturally occurring data (such as documents or video clips) for your research. In many ways, it is preferable for you to draw on such data because you do not rely on access to an organization, which is often hard to get. In any case, you must detail the method(s) by which you seek to collect and analyse data. You should consider questions such as: 1. What is the best type of data to help me answer my research question? 2. What data and how much is already available for analysis? 3. How will I analyse the data? What data analysis protocol will I use and why? 4. Is there benefit in using a particular software package to support my analysis? If you wish to generate your own data, you should consider the following questions, too: 1. Who are the best people to participate in my research? 2. How many participants do I need to get a robust answer to my research question? 3. How will I gain access to potential research participants? 4. Will I need a gatekeeper who brokers access to my research participants? 5. How can I convince a gatekeeper to give me access to my research participants? 3 These questions are not exhaustive but give you an indication of the level of detail that we expect. Writing this assignment requires you to ‘think through’ your proposed project and plan how it could be done. This is important because you will have to conduct your final-year project within a roughly six-month timeframe available (October – April) alongside all your other commitments and do not want strain yourself. 4. Research ethics This section identifies the key ethical issues involved in the proposed research and how you seek to mitigate to ensure that no harm comes to your research participants and yourself. We have discussed ethical issues in Lecture 7 and also expect you to draw on your learning from the Semester 1 assignment. You may want to consult the ESRC Framework for Research Ethics (2015) for this section, which is available on Blackboard. 5. Conclusion This concise section brings your assignment to a close by giving a brief summary of the proposal as a whole and by showing how the various elements knit together into a coherent whole. You may also want to explain here the contributions that your study may make to the current understanding of your topic. Additional readings To help you develop your project proposal, we recommend the following texts: Hart, C. (2018) Doing a Literature Review: Releasing the Research Imagination. 2nd ed. London: Sage. Punch, K. (2006) Developing Effective Research Proposals. 2nd ed. London: Sage. Deadline and submission Your research proposal assignment is due for submission no later than 4pm on Friday 15th May 2020. It must be submitted electronically through the TurnItIn link provided in the ‘assessment submission’ folder on Blackboard; no hard copy is required. Please note: • You only have one opportunity to submit your assignment via TurnItIn. • You will receive a receipt for your TurnItIn submission. You should keep this receipt until you have received the mark. • If you do not receive a receipt, your submission has been unsuccessful. This means that TurnItIn has no record of your assignment and that it cannot be marked. You will be penalized for late submission and may have to be reassessed. • You must keep all documentation relating to your assignment until the marks have been confirmed by the Board of Examiners at the end of the academic year. Marking and feedback Your assignment will be marked in accordance with the marking scheme provided on Blackboard. We endeavour to provide you with your grade and individual feedback via TurnItIn as well as generic feedback via Blackboard by Friday 12th June 2020. 4 Formatting guidelines Word count: You must adhere to the word count for the assignment. The word count has been set by faculty following the University policy and may vary according to the task set or the number of assessments being undertaken in a module. The word count for this assignment provides a flexibility of +/- 10%. Instructors will not mark beyond the assigned word limit; hence you will effectively lose marks by not ensuring your work is within the limit. What is included in the word count? o In-text citations. For example, if you cite (Author, date) this will be counted in Microsoft WORD and other word processing software as two words. You need to use appropriate in-text citations that are relevant and central to your argument and avoid those that are not. o Headings and subheadings. o Text in tables in the main part of the assignment. o Text in JPEG or other text-based ‘pictures’ or PowerPoint slides inserted into your document. Generally, these sorts of devices are to be avoided and should only be used where they represent your OWN novel creation and are difficult to create in a word processing software. They should not be used if copied from other sources. What is excluded from the word count? o The reference list. o Tables that are composed mainly of numbers with words used to describe the column or row titles (for example, a table of financial performance, a table of market shares, a table of employee turnover). o A diagram that portrays connections between ideas and contains no more than 20 words (e.g. a flow chart, an organization chart, a map showing key distribution nodes). o The use of a page number to indicate a quote e.g. (Porter, 2006: p. 10) would only be two words not four. o The title of the assignment, module number etc., your name, your Student ID number and page numbers of your assignment. o Any appendices allowed by the assignment (e.g. tables, figures, diagrams). Appendices are often used as a place where you can provide evidence of research that you have undertaken for the assignment. Assignments may specify the maximum number of pages for appendices to ensure you focus on core data or evidence and apply it to appropriate theoretical frameworks in a useful and meaningful way. Formatting: Please adopt the following formatting: • 12-point font, such as Times New Roman or Calibri (but 11-point Arial). • Standard margins (e.g. the default 1 inch or 2.54cm in WORD or another word processing software). • Number all pages consecutively in the Footer using the settings in WORD or another word processing software. • 1.5 line spacing. 5 Other formatting suggestions to improve the presentation of your work include: • Exceptions to 1.5 line spacing include: o block quotes indented within the page; o the reference list at the end of your assignment using a ‘hanging indent’ in WORD or another word processing software; or o tables, charts or figures. • It is helpful for the reader if you use the Format function in WORD or another word processing software to set the line spacing with “0 pt before” and “0 pt after” (you may have to change the default settings for this). • Use a single line space between paragraphs - and make sure you use paragraphs. • Use the ‘insert page break’ function in WORD or another word processing software to separate sections of your work (e.g. for the reference list or appendices). • Ensure clarity by avoiding contractions, by writing words in full and by abbreviating key terms thereafter. • If you are provided with a structure for an assignment, such as a report or a reflective account, then adhere to the guidance and follow this throughout your writing. Referencing: • Ensure you use the Harvard Business Style of referencing (see http://libguides.ncl.ac.uk/referencing/harvardatnewcastle) and that you follow the correct style for author, year, title, and either the book and publisher or the journal, volume and page numbers. • Ensure your references are in alphabetical order. • Do not use bullet points or numbers when creating your reference list. • Ensure all sources you cite are included in the reference list (and that all items in the reference list are cited in your work). • Consult a good referencing guide if in any doubt. Please remember: poor referencing may result in an assessment irregularity, for which you will be penalised!

RESEARCH PROPOSAL:

DESIGN OF AIRLINE RESERVATION SYSTEMS

 

 

1. Introduction

Introduction

The application of Information and Communication Technology in the Aviation industry has numerous advantages. It was in 1950 when the stand-alone system for Airline Reservation Systems (ARS) was first launched. Stand-alone is the application of computer software or hardware that operates independently from other software or hardware. Systems such as flight inventory, loading aircraft, flight schedules as well as maintenance of the flights are the type of stand-alone systems used in aviation. Davis and Davis (2016) stated that up until the 1950s, airlines used manual reservation procedures at the centralized reservation hub using physical cards representing inventory or aeroplane seats made it rather difficult to retrieve or provide accurate detail of each seat. However, it was not until the 1970s that travel agents worked to gain access to this system and made a business out of it. Today, with the advancement in technology, airline reservation information is connected, stored and collected by a web of computer reservation systems. Williams and Rhoades (2017) expressed that the Global Distribution System (GDS) gateways and portals on the internet allow customers to buy tickets, select suitable seats, rent airport taxi and even hotel rooms. The implementation of information technology has enabled better performance. Therefore, this particular research proposal has chosen to discuss the designing of ARS through the assessment of issues and information related to travelling linked by the computer network and accessible by various airlines as well as travel agencies.

Aims and Objectives

Aim: This project aims to develop a base for the research study by illustrating the growing network-based systems of airline reservations.

Objectives:

  • To inspect the Information and Communication Technology challenges that ARS faces
  • To investigate the current, develop reservation system against the expectations and requirement
  •  To evaluate the limitations to the web of computer reservation systems

Research questions

  • What are the key issues faced by ARS in the provision of ICT?
  • Is the performance of ARS effective enough to reduce operational cost?
  • What are the limitations experienced by the customers using CRS?

Research rationale

According to Kerr, International Business Machines Corp (2017), a large percentage of airline seats are sold on as it is called a ‘sell and report’ system, making it rather desirable to maintain a close check on the progressive loading of a specific flight. The sell and report system typically confirm a seat to the interested passenger before he/she leaves the site or agent’s premise across the globe. However, once a flight gets fully booked, a stop sales and waitlist mail or message get activated on the system as a result of complete reservation of limited flight seats. Thereafter, the system allows an individual or agent to request a wait-listing seat on the next available flight for sale. The problem mirrored from the information was that the interested passenger is not receiving any immediate confirmation on the seats that he requires. It has been seen as a problem because there will be multiple listings for the same passenger under various other flights. Currently, this problem is viewed as a disadvantage on the part of the airline for lousy control. This proposed research will attempt to look into suitable prevention processes controlling overbooking of seats on a wait-listed airline flight.

2. Literature review

Introduction

In today’s aviation business, every airline company takes advantage of information technology to perform business-related operations. The literature will elaborate the uses of information technology and further look into the key issues found in the web concept of airline reservation using information systems which inspired this research proposal to look into the current components, application and benefits associated with CRS.

Figure: Online flight bookings in and around Europe

(Source: Digital Trends in the Travel Industry: 12 Fascinating Stats. 2020)

Airline reservation system

Mushtaq and Riaz (2016) suggested that the ARS has established an innovative flight booking system as in computer reservation system which has been also utilized to store and retrieve any information or data associated with the entire aviation system. The approach of ARS is widespread, from booking flight tickets, receiving categorized tax fair price to evaluating suitable departure or arrival schedules related to the interested flight. On the contrary, this global system has made a great impact on the business models of private agencies utilizing the similar system to book tickets for intended passengers for a price (O'sullivan et al. 2016). This global distribution system has been of greater use in the world of CRS where individuals can use the network as access to reserve flight seats, hotel rooms, travel agents as well as rental cars. Contrarily, the ticket reservation system is also inclusive of the calendar, charges along with interest points for every travelling voyage. Additionally, for the aviation sector, the incorporation of aviation transportation and its usage in voyaging foreign locations at a price has been a significant move in several countries (Brown et al. 2018). However, there are also several other tasks that a passenger can fulfil using the portal which is expanding their venture and opportunity for the companies to increase their business execution using versatile approaches.

Figure: Preferred devices for flight booking

(Source: Digital Trends in the Travel Industry: 12 Fascinating Stats. 2020)

Components of Computer Reservation System

There are multiple components of this system in the aviation industry. Some of them are

  • Online booking as well as offline management of tickets
  • Delivering any partial payments to the consumers
  • The ability for the passenger to book single or multiple flight seats and hotel rooms in a single order
  • Integrated payment methods
  • The ability of the hoteliers to reallocate a room
  • Location-wise flight or hotel search options
  • Several offers and refund options
  • Easy to follow steps for cancellation or change of flight

The development of CRS has various impacts on the business operation containing techniques, processes and manpower in the business of airlines.

Hardware

Underwood et al. (2019) expressed that it is the physical components of a computing system which includes CPU, motherboard, hard disk drive and other parts used for every real-time activity and measured operations to be saved using a magnetic disk and scanner.

Software

The software of a CRS provides options for overviewing various available flights within different timings for different days. It enables passengers to book tickets, modify and even cancel their flight tickets for any given reason (Kuchibhotla et al., 2020). However, it has been prepared under stated policies that only allow modification within pre-specified options.

Airline reservation system failure

In a recent report of Leocha and Leocha (2019), it has been found that ARS failures delivered 2000 delayed flights along with 238 cancellations. A single technical issue when not repaired in time can lead to major airline function failure. Due to IT failure, some of the airlines such as Alaska Airlines, American Airlines, WestJet and JetBlue faced dramatic loss. On the other hand, Majumder et al. (2019) described that suffering of the passengers due to cancellation or delay has been recorded as secondary harm, whereas primary damage credit has been given to the loss of airlines. For example, Sabre corporation was recently pictured as the culprit for the technical issues that several airlines faced in America. On the contrary, the failure of the proper functioning of CRS has always been under the complete control of airline corporations as well as their contractors such as the Sabre, Galileo and Amadeus.

As per Arthur (2019), the IT systems and infrastructure in the aviation industry has been designed enclosing physical paper documents and batch processing. Even though the majority of documentation has been transferred into e-format, legacy processing is still present. Conversely, customers’ records are not available in a single space and there is complexity as well as unnecessary costs attached to it. The capability of the airlines to personalize their offers has been limited in the presence of a system that is order-centric instead of passenger-centric. Triche and Walden (2018) explained that two additional but fundamental issues attached with the ARS have been the inability of the aviation industry in creating and testing any new systems or processes. Cost and complexity limit the number of innovative, revenue-generating systems to be undertaken. Secondly, the continuous focus of the industry on systems drag away the focus which should be on the customers rather than on the order. Arguably, the entire process revolves around a passenger name record (PNR) which is particular to booking but not around a customer’s record (Honamore et al., 2016). However, in the absence of a single space for holding every order, information and preferences of the customers, there has been a need to reconcile various data held in the e-ticket and PNR alongside the passenger’s revenue accounting.

Gap in literature

The airline reservation system has been a global giant in the aviation industry. The pieces of literature illustrated how CRS has opened a gateway for the airlines to conduct much effective business operations in the presence of information technology. There are several studies present providing updated reviews on the benefits of CRS in the ARS. It has been quite helpful to bring together the proposal in terms of shedding light on the role of the systems in bridging the gap between the airlines, agents as well as passengers. However, there is limited research material available studying the technical challenges and issues that come forward due to malfunction and mishandling of the systems. This proposed research will add up potential knowledge highlighting the lack of training, ignorance towards IT systems operation and other relevant issues affecting major airline corporations around the world.

3. Research methodology

Introduction

The research methodology is the technique utilized to identify, choose, process and evaluate pieces of relevant information about a chosen research topic (Kumar. 2019). It is important to remember that the focus of methodology is not to bring a conclusion but to take the readers through every essential step that will be taken to gain a valuable understanding of the information and data. In this research paper, the methodology chapter will allow the readers to profoundly evaluate the study’s reliability and validity as a whole.

Research philosophy

Positivism philosophy stands on the grounds of individualized beliefs of a researcher meaning it will be helpful to attain a rather constructive outcome as desired by the researcher (Edson et al., 2016). Even though there are many research philosophies available to the researcher such as interpretive and realism, the chosen philosophy will enable the researcher to inter-connect the study materials thoroughly to retrieve a suitable understanding of the issues and complement that ARS produces for the aviation industry globally.

Justification

This particular study will draw precise objectives in an attempt to figure out the core benefits and challenges presented by the CRS impacting the global business of aviation industry using the favourable positivism philosophy.

Research strategy

It is a step-by-step course of action that will give the researcher a sense of direction in a systematic and scheduled routine to reach detailed reporting.

Qualitative research strategy- facts finding will be the key concern of the researcher. This strategy will allow retrieving data from the available case studies of airline corporations facing a similar situation of IT issues and malfunctioning of the system

Quantitative research strategy- it will be equally important to measure the objectives against statistical and numerical data. The availability of questionnaire and survey will enable the researcher to observe multiple occurrences affecting the operations

Research approach

The deductive research approach will be of extreme assistance in bringing essential conclusions to the research project (Rautiainen et al., 2017). The researcher will get to explore the existing hypotheses and test their validity to the given circumstances in the preparation of making key findings while deducing the general ones. On the other hand, with an inductive approach, the researcher will need not to follow a particular course of actions leading to unpredicted results.

Justification

For this particular researcher, the researcher has chosen to follow a deductive approach as the objectives will demand the retrieval of predicted outcomes.

Data collection methods

Amidst the process of collecting information from relevant sources, the researcher will need to assess the hypotheses to formulate desired outcomes.

Primary data collection method- to collect data from the first-hand sources, there are different methods available to the researcher. However, looking at the demand of the study, survey and questionnaire methods will be utilized to retrieve real-time information

Secondary data collection method- the availability of pre-existing sources providing recent and valid information will also be utilized for the fulfilment of the study. Corporation reports, peer-reviewed journals, articles, websites and statistics will be evaluated

Sampling method

At this stage, it will become essential for the researcher to confirm a sample size and related sampling method to conduct the research study. As there are several airlines available that operate internationally as well as their flight passengers who regularly prefer to travel using their airlines, the researcher will apply a stratified sampling method (Yu et al., 2019). The participants will be sub-grouped into two and relevant questionnaires will be developed stating questions relevant to their position. A total of 60 participants will be evaluated based on agreement, strongly agree, neutral, strongly disagree and disagreement with the questions related to the service and process of the systems

Time horizon

Activities

Start date

Duration

Finish date

Selection of topic

20-May

10

30-May

Approval from the federal government

30-May

12

11-Jun

Identification of requirements and tools

11-Jun

34

15-Jul

Secondary research

15-Jul

12

27-Jul

Develop estimate budget and time scale

27-Jul

34

30-Aug

Monitoring tasks in the project

30-Aug

23

22-Sep

Analysis of data

22-Sep

23

15-Oct

Research ethics and value

15-Oct

34

18-Nov

Table 1: Time Horizon

(Source: Created by the researcher)

Chapter 4: Research ethics

In addition to the comprehension of academic research discourse, awareness of the constitution of ethical considerations in research is a vital element of planning for the study. At all time the researcher will assure the safety and confidentiality of the participants from unnecessary stress and harm in any form. Unethical research tends to leave the participants feeling exposed and vulnerable in negative manners. Considering the Data Protection Act 1998, the researcher will be avoiding any unwanted dilemma that will divert the course of research in any form and ensuring to follow the ethical standards established.

For any participants who are non-native speakers of English, the ‘English as an additional language (EAL)’ categorization will be applied. Furthermore, in the work with international participants, their cultural boundaries, power of perception, translation issues and other related functions will be carefully taken care of. On the contrary, informed consent, privacy, confidentiality and cross-cultural representation documents will get signed for a clear understanding of their voluntary participation in the study

Chapter 5: Conclusion

In conclusion to the above-proposed research material, it can be stated that before the feasibility of the modern computing system, the airline reservation system was operated by manual means. In other words, an intended passenger had to spend a lot of time waiting in queues to book their travelling tickets. Plausibly, they also had to wait to make any changes to their booked tickets. Nevertheless, the manual procedure was tedious and much more prone to human errors leading to dissatisfaction among the passengers. In the present era, the competition in the aviation industry has been aggressive, making airline corporations do better than just discounts and offers to give an edge to their services. It was observed from the above pieces of literature that the application of information technology in the ARS has given numerous advantages to the companies making the entire process rather easy to book tickets with little to no hassle and also minimizing the consumption of time. From a researcher’s viewpoint, online ARS has been one of the best innovations of all times sorting additional costs, labour and maintenance. On the other hand, the pieces of literature also made it essential for the researcher to look into the drawbacks and challenges that come with information technology. The stated challenges in terms of system failure were seen to present global chaos for the airlines' operations causing extreme sales loss and image compromising situation. It has been the limited accounts on this side of the ARS that has only been superficially evaluated, however, causing immense cease of operations, travellers missing appointments and companies losing money that the researcher seized the opportunity to develop a research proposal focusing on the online airline reservation system.

 

 

Reference list

Arthur, A., 2019. User Experience Strategy Gamma Airlines.

Brown, H.A., Brown, F.R. and Harbin, M.P., Options Away Inc, 2018. Systems and methods for automatically procuring airline products. U.S. Patent Application 15/644,343.

Davis, P. and Davis, P. (2016) Airline Reservations Systems: A Brief History, AirlineGeeks.com. Available at: https://airlinegeeks.com/2016/08/16/airline-reservations-systems-a-brief-history/ (Accessed: 13 May 2020).

Digital Trends in the Travel Industry: 12 Fascinating Stats (2020). Available at: https://www.salecycle.com/blog/featured/digital-trends-travel-industry-12-fascinating-stats/ (Accessed: 13 May 2020).

Edson, M.C., Henning, P.B. and Sankaran, S. eds., 2016. A guide to systems research: Philosophy, processes and practice (Vol. 10). Springer.

Honamore, S., Kumar, L. and Rath, S.K., 2016, January. Analysis of control flow complexity metrics for web service composition. In 2016 International Conference on Internet of Things and Applications (IOTA) (pp. 389-394). IEEE.

Kerr, G.M., International Business Machines Corp, 2017. Passenger screening system. U.S. Patent 9,723,010.

Kuchibhotla, B., Khanuja, K.S., Paliwal, B.S., Kurian, T. and Saricos, J., Oracle International Corp, 2020. Cloud operation reservation system. U.S. Patent 10,587,700.

Kumar, R., 2019. Research methodology: A step-by-step guide for beginners. Sage Publications Limited.

Leocha, C. and Leocha, C. (2019) How airline reservation system failures harm passengers, Travelers United. Available at: https://www.travelersunited.org/airline-reservation-system-failures/ (Accessed: 13 May 2020).

Majumder, P., Vah, J.S., Lakshmanan, A., Taffal, F.M., Martin, B.T. and Rau, G.M., Dell Products LP, 2019. Identifying System Failures By Accessing Prior Troubleshooting Information. U.S. Patent Application 15/879,750.

Mushtaq, A. and Riaz, S., 2016, August. Flexible airlines reservation systems using service quality attributes of airlines. In 2016 Sixth International Conference on Innovative Computing Technology (INTECH) (pp. 245-250). IEEE.

O'sullivan, K.D., Irminger, R. and Cheikh, S., SITA NV, 2016. Reservation system and method. U.S. Patent 9,324,043.

Rautiainen, A., Sippola, K. and Mättö, T., 2017. Perspectives on relevance: The relevance test in the constructive research approach. Management Accounting Research, 34, pp.19-29.

Triche, J.H. and Walden, E., 2018. The Use of Impression Management Strategies to Manage Stock Market Reactions to IT Failures. Journal of the Association for Information Systems, 19(4), p.1.

Underwood IV, G.M., Cannon, S., Beausoleil, S., Cue, A., Edwards, D., Flory, S., Armistead, E., Luna, E. and Elman, J., Dropbox Inc, 2019. Reservation system. U.S. Patent Application 16/285,565.

Williams, M.J. and Rhoades, D.L., 2017. Airline distribution systems: History, challenges and solutions. World Sustainable Development Outlook 2007: Knowledge Management and Sustainable Development in the 21st Century, p.163.

Yu, T., Zhai, X. and Sra, S., 2019. Near-Optimal Stratified Sampling. arXiv preprint arXiv:1906.11289.

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